The Client

A large US state government agency responsible for delivering critical public services, including tax collection, healthcare enrollment, and vehicle registration.

The Growing Challenge

A large US state government was facing an overwhelming task: securely managing access to its digital services, like tax filing and healthcare, for a rapidly growing number of residents and businesses. With multiple departments, outdated systems, and stringent regulations such as HIPAA and NIST to comply with, the agency struggled to keep up. User frustration grew as access became cumbersome, and the security of sensitive data was increasingly at risk.

The Client Objective

A US state government agency responsible for providing critical public services aimed to enhance the security and simplicity of accessing digital services for residents, businesses, and service providers. The objectives were clear:

• Improve access to healthcare services, reduce costs from paper-based interactions, and ensure road worthiness.
• Provide simpler and direct access to vehicle licensing data and tax records.
• Enhance the user experience across digital platforms by making navigation intuitive and reducing operational costs.

The Partnership with I.D.VIZE

Recognizing the need for a robust solution, the government turned to I.D.VIZE. Our team implemented a comprehensive Customer Identity and Access Management (CIAM) strategy that modernized the agency’s entire identity management framework. We started with Single Sign-On (SSO), allowing citizens and businesses to access multiple services with one login, reducing the number of credentials they had to manage. For more sensitive activities, such as filing taxes or accessing healthcare records, we introduced Multi-Factor Authentication (MFA), ensuring these transactions were protected without adding unnecessary friction for users.

We also integrated Federated Identity Management, which allowed citizens to use existing credentials, like Login.gov or state-issued digital IDs, to access services without creating new accounts. The onboarding process became smoother with Progressive Profiling, enabling users to register with minimal information initially and gradually add more details based on their needs. Lastly, we implemented Adaptive Authentication, a risk-based approach that only required extra security measures when suspicious behavior was detected, balancing security with ease of use.

The Impact

The results were significant. Login abandonment rates dropped by 40% as residents found it easier to access services without multiple logins or unnecessary security steps. Fraud and unauthorized access incidents decreased by 35%, thanks to the enhanced security measures of MFA and adaptive authentication. Importantly, the agency achieved full compliance with HIPAA, IRS 1075, and NIST standards, securing the sensitive data of millions of citizens. The system was not only secure but also scalable, ready to handle future demand, including the possibility of expanding into smart city services.

Through its partnership with I.D.VIZE, the government agency was able to transform its digital services, offering residents and businesses a more secure, efficient, and user-friendly experience. This modernization positioned the state as a leader in delivering accessible, secure public services in the digital age.

The Client

A leading US-based insurance agency serving millions of policyholders with a broad range of insurance products, including health, auto, and life insurance.

The Growing Challenge

A leading US-based insurance agency, serving millions of policyholders, faced mounting pressure to enhance customer security while improving their digital experience. Fragmented user identity management across platforms made it hard for customers to access policies, claims, and billing. With increasing instances of fraud and compliance requirements like PCI-DSS, GDPR, and CCPA, the agency needed to simplify digital interactions without compromising security.

The Partnership with I.D.VIZE

The insurance agency partnered with I.D.VIZE to transform its digital identity strategy. We implemented a comprehensive Customer Identity and Access Management (CIAM) solution that unified identity management across all digital platforms. Customers could now manage accounts, policies, and claims from a single interface, greatly improving ease of access. We deployed Multi-Factor Authentication (MFA) for all critical customer interactions, ensuring enhanced security for sensitive transactions like policy management and billing. To further streamline access, we implemented Single Sign-On (SSO) across the agency’s mobile apps, web portals, and partner platforms, allowing customers to log in with a single set of credentials.

In response to increasing privacy concerns, I.D.VIZE integrated robust consent management features, empowering customers to control how their personal information was used and shared, in line with GDPR and CCPA standards. We also deployed advanced fraud detection and risk-based authentication, ensuring suspicious activity was detected early and unauthorized access prevented.

The Impact

The results were significant. Fraudulent login attempts dropped by 50%, strengthening customer account security. The streamlined SSO access and unified identity platform reduced customer support calls related to account access by 30%, while customer retention rates increased by 15%, thanks to a seamless, secure experience. Full compliance with GDPR, CCPA, and PCI-DSS was achieved, safeguarding customer data and avoiding regulatory fines. The platform is also future-proofed to integrate emerging technologies like biometric authentication and blockchain, ensuring the agency stays ahead in the digital identity space.

Through this partnership, the insurance agency now offers a secure, frictionless digital experience that has strengthened customer loyalty while maintaining the highest standards of data protection.